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Quality Management


The purpose of the Quality Management (QM) Program is to meet the quality management expectations of the Ryan White HIV/AIDS Treatment Modernization Act of 2006.

Those expectations are:

  1. Assess the extent to which HIV health services are consistent with the most recent Public Health Service (PHS) guidelines for the treatment of HIV disease and related opportunistic infections
  2. Develop strategies for ensuring that such services are consistent with the guidelines for improvement in the access to and quality of HIV services.

The Quality Management Program is key in the TGA and will provide vital information to the planning council for use in prioritizing services and allocating funding, and the grantee and service providers to improve access to care, service delivery, quality of care and health outcomes.

Consumer Satisfaction Surveys

The Ryan White Part A Program conducts a Consumer Satisfaction Survey annually to learn what consumers think about the quality of core medical and support services provided.

Cross Part Collaborative Quality Plan

The Cross Part Collaborative Quality Plan was created by the Ryan White Part A, B, C, D, F and  HIV prevention programs to:

  • Link quality activities to the Statewide Coordinated Statement of Need (SCSN), Comprehensive Care Plan and Las Vegas TGA Comprehensive Care Plan using the team to accomplish and implement their respective goals and objectives.
  • Actively reduce barriers to care and health disparities through quality improvement activities and tailored interventions.
  • Bring together stakeholders to discuss our common vision for quality care and enable participation across all parts and programs.



Needs Assessments

Needs Assessments are completed annually to collect information on the local needs of persons living with HIV/AIDS in the Las Vegas TGA—both those receiving care and those not in care.

Performance Measures

The Ryan White Part A Quality Management Program develops TGA-specific performance measures to identify shortfalls, identify quality improvement areas, and continually monitor changes to ensure stability and sustainability.

This project is funded as a result of grant awards from the U.S. Department of Health and Human Services, the Health Resources and Services Administration

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